Refund & Cancellation Policy

This Refund & Cancellation Policy applies to fees that Merchants pay to Versatile India for use of the Ecommify platform (the "Service"). It does not apply to, and has no bearing on, the refund or cancellation policy a Merchant offers to its own end customers for products sold through their storefront — each Merchant is responsible for setting and honoring their own customer-facing refund policy, which is managed and published separately by the Merchant.

Ecommify does not use fixed, publicly listed subscription tiers. Fees are determined on a custom, quote-based basis and set out in the individual sales agreement or order form signed between you and Versatile India. Because terms can vary by agreement, refund and cancellation eligibility for your subscription is governed primarily by that signed sales agreement. Where this policy and your sales agreement conflict, the sales agreement controls.

[PLACEHOLDER: refund policy terms — to be confirmed] — this section will state our default position on refunds for platform subscription fees (for example, whether refunds are prorated, unavailable once a billing period begins, or available within a stated cancellation window), once confirmed by Versatile India. Until then, the refund terms in your individual sales agreement govern.

You may request to cancel your subscription to the Service at any time by contacting us using the details below. Cancellation requests are subject to any minimum term, notice period, or other conditions specified in your sales agreement.

Upon cancellation, your access to the Service will end at the close of your current billing period unless otherwise specified in your sales agreement. We do not automatically delete Merchant data upon cancellation; data handling after cancellation is described in our Privacy Policy.

If you believe you have been billed in error, please contact us promptly using the details below so we can review the charge. We will work with you in good faith to resolve billing disputes in line with your sales agreement.

Fees charged by third-party payment gateways (for example, Stripe, PayPal, or Razorpay) in connection with processing payments are separate from Versatile India's subscription fees and are not covered by this policy. Such fees are governed by the relevant payment processor's own terms.

For questions about refunds, cancellations, or billing, contact us at [PLACEHOLDER: support email].

Versatile India
Subhash Road, Dehradun